Refund and Cancellation Policy

1. Cancelling before dispatch

You can cancel an order at any point before it is dispatched, for any reason, and get the full amount back including any shipping charge. Tell us on WhatsApp or by email as soon as you decide. Because we dispatch quickly, this window is often short.

2. Cancelling after dispatch

Once a parcel has left us it cannot be cancelled. If you refuse delivery, the parcel comes back to us and we refund the value of the parts, less the shipping we paid to send it and the cost of the return leg.

3. When we replace or refund

We replace or refund in these cases:

• We sent the wrong part. What arrived does not match the part number we confirmed with you.
• We sent the wrong quantity, or an item is missing from the parcel.
• The part is defective on arrival, or damaged in transit.

In all three cases the cost is ours. We arrange and pay for the return pickup, and there is no restocking fee.

4. When we do not

• You changed your mind, or ordered a part you turned out not to need.
• You gave us the wrong model or the wrong part number and we supplied what you asked for.
• The part has been fitted, used, or its seal or printed MRP label has been removed.
• The part is an electrical item that has been fitted or connected.
• The item is an oil, lubricant, chemical or other consumable, and the seal is broken.
• The claim is made more than 48 hours after delivery.

5. How to raise a claim

Message us on WhatsApp at +91 98646 49109 or email [email protected] within 48 hours of delivery, with:

• Your order reference
• A photo of the part with the part number visible
• A photo of the outer packaging, including the shipping label
• For a defect, a short note or video showing the problem

We photograph every part and its part number at the packing bench before it is sealed, so most claims are settled by comparing your photo with ours.

6. What happens next

• We decide on the claim within 24 hours of receiving your photos.
• If it is accepted, we send a replacement and arrange a return pickup for the original part.
• If the correct part cannot be supplied, we refund instead.
• If it is declined, we tell you why, with the packing photograph.

7. Refund timelines

Approved refunds are sent back to the original payment method within 5 to 7 working days of approval. Your bank or card issuer may take a few days more to show it. Refunds are not paid in cash or to a different account from the one that paid.

8. Warranty claims

A part that fails in service later is a warranty matter for the manufacturer rather than a return. Contact us with the part, the invoice and a description of the failure, and we will lodge the claim with Bajaj through the distributorship on your behalf. The manufacturer's decision governs the outcome.

9. Related

Shipping charges, dispatch times and undelivered parcels are covered in our Shipping Policy. The full terms of sale are in our Terms and Conditions.